MPESA OUTAGE STATUS: Safaricom Announces Scheduled System Maintenance
Safaricom has announced a planned M-Pesa outage from Tuesday, September 10, 2024, at 11:00 p.m. to Wednesday, September 11, 2024, at 3:30 a.m.
Safaricom stated on Tuesday, September 10, 2024, that the outage was due to scheduled system maintenance.
“To enable us to continue to give you the best M-PESA experience we have scheduled a system maintenance on Tuesday 10th September 2024 from 11:00 PM to Wednesday 11th September 3:30 AM,” Safaricom stated.
“During this maintenance, all M-PESA services will be unavailable.”
According to the telco, all other services, such as calls, data, and SMS, will continue to operate normally.
We hear you, and we value your feedback. The scheduled system maintenance later this evening has been rescheduled to a later date to allow you to enjoy a worry-free M-PESA on this sport-packed evening. https://t.co/yCaXGDboGT pic.twitter.com/qi1fnMlw8C
— Safaricom PLC (@SafaricomPLC) July 14, 2024
“The timing of this maintenance activity has been planned to result in the least of inconvenience to our customers,” Safaricom added.
“We are sorry for any inconvenience caused and thank you for supporting us to be the country’s leading provider.”
Previous M-Pesa Outage
This comes a month after a similar system maintenance caused Kenyans to experience an M-Pesa outage on the night of August 11, 2024.
The previous outage impacted services like Lipa na M-Pesa Paybill and Buy Goods, international money transfers (Western Union), and the M-Pesa and mySafaricom apps.
The outage is expected to affect the telco’s over 66.2 million customers, the majority of whom are M-Pesa subscribers.
M-Pesa is a mobile money service provided by Vodafone and Safaricom that allows customers to make payments and receive financial services even if they do not have bank accounts.
MPESA OUTAGE STATUS: Safaricom Announces Scheduled System Maintenance
