KNEC Introduces Toll-Free, Direct Lines For 2025 KCSE Results
The Kenya National Examination Council (KNEC) has released a list of contact numbers to help students, parents, and teachers who are having difficulty accessing the 2025 Kenya Certificate of Secondary Education (KCSE) exam results.
In a brief message sent by KNEC on Friday, January 9, shortly after the KCSE exam results were released, the council recommended that anyone experiencing difficulties voice their concerns.
The toll-free numbers are 0800721410 and 0800724900, and the non-toll-free numbers are 0796975104, 0796974984, 0796975132, 0796974985, 0797147335, and 0797146835.
For any results-related queries, our Call Centre is open 24/7. You can reach us on the following telephone lines. #KCSE2025 #results #callcentre pic.twitter.com/ZbtdN1Umrn
— The Kenya National Examinations Council (KNEC) (@KNECKenya) January 9, 2026
According to KNEC, the aforementioned lines will be operational throughout the day, and learners and parents are encouraged to communicate their concerns at any moment.
“For any results-related queries, our Call Centre is open 24/7. You can reach us on the above telephone lines,” the examination council wrote on its X account.
The announcement comes after significant outrage among Kenyans over the abrupt shutdown of the KNEC portal, which left many stranded.
A spot check confirmed that the portal fell down around 11.30 a.m., immediately after Education Cabinet Secretary Julius Ogamba announced the results.
The CS said on Friday morning that individual applicants’ examination results would be available online via a link on the KNEC website or straight from the results.knec.ac.ke.
Candidates and parents were required to provide their index numbers and one of their names exactly as they appeared in the registration details for the 2025 KCSE examination.
“The results will be live and accessible immediately after the end of this function,” Ogamba said.
“It is now my humble duty and privilege to declare the 2025 KCSE examination results officially released.”
This is not the first time the portal has experienced downtime during the release of KCSE results.
KCSE 2025 results: Education PS Julius Bitok says the 2025 KCSE results reflect a strong foundation in competency‑based education, with 1.1 million learners successfully transitioning from junior to senior school.
— The Eastleigh Voice (@Eastleighvoice) January 9, 2026
He noted that under the current system, students now have… pic.twitter.com/TyKKmLMHDi
A similar incident was witnessed last year during the release of the 2024 national examination results.
The challenge has often been attributed to massive traffic, as thousands of Kenyans access the portal.
In 2023, the Ministry of Education introduced the online portal to reduce problems faced by Kenyans using SMS.
KNEC Introduces Toll-Free, Direct Lines For 2025 KCSE Results
