Gov’t Increases eCitizen Fees As Basic Services Set To Cost More
The cost of accessing government services is set for a major overhaul, with the National Treasury increasing eCitizen fees for major services to up to Ksh100.
The fee surge stems from the new regulations under the Public Finance Management (e-Citizen System Management) Regulations, 2026, proposed by the Treasury Cabinet Secretary, John Mbadi, a directive he has been hinting at for some time.
“There shall be a convenience fee charged for services offered by national or county government entities onboarded on the system,” stated Mbadi.
Under the new changes, the structure replaces a flat Ksh 50 fee that has been in place since the platform’s inception and was previously ruled unlawful by the High Court in April last year.
This implies that the fee will be based on the service’s cost rather than a flat rate under the Public Finance Management (e-Citizen System Management) Regulations, 2026 by Mbadi.
Now, under this plan, Kenyans will pay Ksh100 for any service costing over Ksh100,000, such as stamp duty, land rent, title transfer fees, lease extension fees, and premium payments for government land allocations.
On the other hand, services priced between Ksh10,000 and Ksh99,999 will attract a Ksh70 fee.
E-Citizen Fees To Double:
— NTV Kenya (@ntvkenya) May 6, 2026
The cost of accessing government services is set for a major overhaul as the State moves to double the controversial e-Citizen convenience fee.#NTVTonight @Ben_Kitili pic.twitter.com/JAYX5LbFYm
These services include company registration for limited companies, consulting engineer registration, consulting firm processing fees, investor and business work permits for foreigners, and court filing fees for major civil and commercial disputes.
Other services under this tier include land transfer charges and stamp duty for moderate-value property transactions, county business permits for medium- and large-sized businesses, construction approval and development permit applications, and some foreign visa and immigration permit categories.
Additionally, services costing between Ksh500 and Ksh9,999 will incur a Ksh50 fee. These services include passport applications and renewals, smart driving licence applications and renewals, and Certificate of Good Conduct applications.
Others that will be charged Ksh50 include business name registration, marriage certificate applications, land searches, late birth certificate applications, duplicate driving licences, driving test bookings, visa applications, official land searches, and various NTSA services such as interim and provisional driving licences.
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Likewise, services costing between Ksh100 and Ksh499, such as applications for duplicate birth certificates, temporary permits, small county permits, civil registration document searches, motor vehicle search services, and some basic NTSA and Judiciary-related document requests, will now cost a Ksh5 fee.
On the other hand, services now costing below Ksh99 will be free.
These services include creating an eCitizen account, logging in and accessing your profile, searching for government services, some information lookup services, Certain government waivers like free ID replacement applications announced by Huduma Kenya.
In light of this directive, the Auditor General, Nancy Gathungu, has raised serious scrutiny of the fee increment, with Treasury warning that, without this fee, the maintenance of the system and its 30,000 services could be at risk.
Gov’t Increases eCitizen Fees As Basic Services Set To Cost More
