Duale Announces Changes In SHA Payments
Starting today, Health Cabinet Secretary Aden Duale has declared that the Social Health Authority (SHA) will no longer accept OTP-based authorizations.
Duale stated on Monday that all permissions will be conducted through either the biometric health ID or the Practice 360 app.
According to Duale, biometric registration is now available at all Level 4,5, and 6 facilities around the country.
According to Duale, no patient will be required to produce physical documentation in order to receive healthcare services through SHA.
CS Aden Duale: With immediate effect, SHA will no longer accept OTP based authorization. All approvals must be completed using biometric health ID or the Practice 360 app… SHA Biometric registration is now live in all level 4,5, and 6 facilities across the country pic.twitter.com/4KNqY9dZkG
— Citizen TV Kenya (@citizentvkenya) August 4, 2025
Instead, healthcare facilities will rely on the patient’s biometric data for information.
According to Duale, the technologies were designed with the larger goal of eliminating fraudulent activity in the country’s health insurance policy.
Duale announced this at the Kenyatta Teaching Research and Referral Hospital (KUTRRH), where he unveiled the national biometric verification system.
“As of now, the biometric registration is now live in all level 4,5 ad 6 facilities, with ongoing efforts to onboard level 3 and 2 facilities across the country,” Duale said.
“We have also launched the practice 360 app today, which we have launched today and is now live from this minute, and is geo-tapped to specific health facilities where healthcare professionals are stationed.”
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“All healthcare workers now have an opportunity to view, to approve, and to manage pre-approvals, authorisation claims, and the service they offer directly through the app,” he added.
Unveiled the nationwide Biometric Health Identification (BHI) system alongside three other key digital innovations at Kenyatta University Teaching, Research and Referral Hospital (KUTRRH), marking a major milestone in transforming Kenya's healthcare through the Digital… pic.twitter.com/Gy5cLv3d7b
— Hon. Aden Duale, EGH (@HonAdenDuale) August 4, 2025
Furthermore, the health CS said that the systems are intended to reduce paperwork in health facilities, which frequently inhibits timely delivery of healthcare services.
“This biometric system will help us eliminate fraud and misuse of benefits, it will also reduce paperwork, shorten queues of our patients, and ensure that more time is spent on patient care,” Duale said.
“This digital super highway will work as the backbone that forms the backbone of a transparent, patient-centred and efficient health system,” Duale said.
Duale Announces Changes In SHA Payments
