NTSA Explains Why Some Motorists Can’t Access eLogbooks
The National Transport and Safety Authority (NTSA) has clarified why some motorists are unable to download the eLogbooks.
The authority stated that individuals with current physical logbooks must first apply for a duplicate logbook before accessing the digital version.
In response to a question, NTSA noted that those who already own a physical logbook cannot instantly download the eLogbook.
According to the authority, the download was inaccessible because the motorists already possessed logbooks.
“Kindly note that you already have an existing logbook. Apply for a duplicate logbook to get an eLogbook,” NTSA stated.
NTSA services that will generate the eLogbook#NTSA #LogbookNiDigital pic.twitter.com/IHtYkmSLcR— NTSA KENYA (@ntsa_kenya) June 23, 2026
The explanation comes after car owners questioned the authorities after their site displayed a notice indicating that no downloaded logbook documents were available when they applied.
The response has shed light on the ongoing transition from physical logbooks to the newly introduced eLogbook system, which allows vehicle owners to access, download, and verify ownership records online.
The digital logbook system was launched on June 10, with all motorists directed to transition to the new system aimed at improving efficiency, transparency, and security in vehicle ownership management.
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According to the authority, the physical logbooks remain valid registration certificates for vehicles even after the rollout of the digital system.
eLogbook
Easily accessible. Safe and Verified. Paperless#NTSA #LogbookNiDigital pic.twitter.com/2nPfZsNqEC— NTSA KENYA (@ntsa_kenya) June 22, 2026
NTSA therefore advised motorists who already possess physical logbooks to continue keeping them safely.
In some cases, however, vehicle owners may be required to surrender the physical copies during replacement or conversion processes, as explained by the authority.
One of the biggest advantages of the digital system is speed, making vehicle ownership transfers under the digital system take only one working day to be completed.
Unlike physical documents that can easily get lost, the digital logbook can be downloaded multiple times without restrictions as long as ownership of the vehicle remains active.
NTSA Explains Why Some Motorists Can’t Access eLogbooks
