Mosiria Takes Over New Office, Warns Slacking Staff in Nairobi County
Geoffrey Mosiria, Nairobi Chief Officer for Citizen Engagement and Customer Service, has spoken for the first time about his abrupt departure from the Environment docket, issuing a warning to workers in the service delivery sector.
On Tuesday, November 25, the outspoken county official paid a surprise visit to a local health institution within the city, his first task since joining the Citizen Engagement docket.
During the surprise visit, Mosiria claims to have discovered a systematic absconding of tasks by several of the workers, including nurses and medical personnel.
During his speech on Tuesday, the county official stated that he had already taken action against some of the workers, instructing their supervisors to report them to the Director of Medical Services for further action.
“Today I visited some of our health centres, and I have checked every service delivery point because our goal is to ensure all services reach the citizens,” Mosiria said.
“What I observed was that some staff were absent. I instructed the nursing service manager in charge of the facility to report to the Director of Medical Services.”
Geoffrey Mosiria, Nairobi’s Chief Officer for Citizen Engagement and Customer Service, made surprise visits to county hospitals, only to find some staff missing from duty. pic.twitter.com/6eypaOHg0P
— Bizna Kenya (@biznakenya) November 25, 2025
Mosiria also responded quietly to his detractors, insisting that he would continue to carry out his duties with the same enthusiasm and transparency as when he was Chief Officer for Environment.
He went on, “I want to assure you that the government will deliver services to the people.
“I will not only look at the customers but also at the people designated to deliver the services. Those who are always late or abscond from duty, your days are numbered.”
Mosiria has recently gained a reputation among Nairobians for his public, hands-on approach to carrying out his tasks.
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During his time on the environmental docket, he conducted high-profile inspections of dumping, noise pollution, and minor violations of environmental rules.
One notable aspect of his execution was the fact that he documented all his operations in real time as a way to keep locals informed.
Since 2022, this is the third time Mosiria has changed roles. His first docket was as Chief Officer in Nairobi’s Health Facilities before he was transferred to the environmental docket.
The Department of Citizen Engagement and Customer Service is primarily tasked with being the bridge between the public and the county government.
Mosiria Takes Over New Office, Warns Slacking Staff in Nairobi County
