Huduma Kenya Announces Free And Paid Government Services
Not all government services offered through Huduma centres are free of charge; citizens are required to pay for some services provided by government agencies, Huduma Kenya has clarified.
In a notice on Saturday, August 8, Huduma Kenya said the cost of a service depends on the specific ministry, department, or state agency responsible for that service.
The clarification comes amid growing questions over the agency charging Kenyans for services despite insisting that services are offered free of charge.
According to the agency, while many services are offered at no cost, others attract fees set by the respective government institutions.
“Are Huduma Services Free or Paid? While many services are offered at no cost, some require payment based on the official fees set by the respective government agencies,” the agency noted.
It further maintained that it does not collect any revenue from the delivery of services to citizens.
Instead, when a particular service is chargeable, the applicable fee is set by the government agency responsible for that service, so the money goes directly to the government entity, not to Huduma Kenya.
Citizens may also incur a convenience fee when making payments through the eCitizen platform, with the final amount depending on the nature of the service and the government institution providing it.
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According to the agency, it is a service delivery platform that brings services closer to people, eliminating the need to visit government offices in Nairobi.
Free Services
- General information and inquiries: visiting Huduma centers to ask questions about a particular service, the status of an application, or procedures.
- First-time ID application and replacement: while this service was initially paid for, the government scrapped fees for first-time ID applications and replacements.
- Unclaimed Financial Assets Inquiries
- Retirement and Pension Guidance
Services That Require Official Agency Fees
- Documents such as Police Abstracts, Certificates of Good Conduct, Birth Certificates, and Business Permits incur set government or third-party processing fees.
- Passports and licenses, among others.
Huduma Kenya Announces Free And Paid Government Services
