Nairobi County Announces Mass Water Disconnections
The Nairobi County Government has vowed a crackdown on consumers with overdue water bills and illegal water connections across the country.
The Nairobi City Water and Sewerage Company announced on Thursday that it has already begun the disconnection process for these clients.
To avoid disconnections, the business has asked all customers to dial *260# while checking their water bills.
Customers with outstanding arrears have been instructed to make payments using M-Pesa Paybill Number 444400.
“Following a Water Disconnection Notice issued on 6th February, 2026, we have commenced a mass disconnection exercise for customers with pending arrears and irregular connections. Dial *260# to query the bill and pay via Mpesa Pay Bill 444400,” the company stated.
Following a Water Disconnection Notice issued on 6th February, 2026, we have commenced mass disconnection exercise for customers with pending arrears and irregular connections.
— Nairobi Water (@NairobiWater) February 12, 2026
Dial *260# to query bill and pay via Mpesa Pay Bill 444400. pic.twitter.com/ivynvU9L6E
Similarly, the Bungoa Water and Sewerage Company has declared that it has begun mass disconnections of clients with outstanding debts.
In a warning issued on Thursday, the business stated that the exercise will affect residential consumers, schools, hospitals, hotels, and kiosks.
Residents are asked to check their balance by dialling *893*63#. Payments can be made using the paybill number 4954000.
“The Company wishes to inform the general public that we shall commence a mass disconnection exercise on 12th February, 2026, as an enforcement measure aimed at recovering overdue arrears from defaulting customers,” the company stated.
“This action has been necessitated by the continued unresponsiveness of a significant number of consumers despite repeated reminders and notices,” it added.
“The Company has exhausted all available channels of engagement and has therefore found it necessary to undertake this exercise.”
The announcement comes two days after a group of Coast area county chiefs demanded that the Coast Water Board be disbanded immediately due to its failure to secure enough water supply for the region.
The four are Mombasa Governor Abdulswamad Nassir, Kilifi Governor Gideon Mung’aro, Taita Taveta Governor Andrew Mwadime, and Kwale Deputy Governor Chirema Kombo.
ALSO READ:
- FKF Suspends Its President, CEO Over Ksh42 Million Scandal
- “Abortion Is Not A Right!” – Court Of Appeal Rules, Overturns 2022 Ruling
- ‘ALL SAFE!’ – KAA Confirms Passenger Safety After Plane Incident In Mandera
- Grisly Accident Forces KeNHA To Close Southern Bypass Temporarily
- Governor Sakaja Reshuffles Cabinet Weeks After Ruto Deal
The board has been hesitant to address the situation, which worsens during the drought season.
This is despite repeated complaints about the deteriorating condition of water infrastructure in the region, and even though counties have allocated funds for repairs.
“We have also raised these issues with the coastal waters, and they have always said that they will repair, but nothing is being done,” Governor Mung’aro said.
“Now the drought that we have has made the situation worse, and our people are suffering.”
Nairobi County Announces Mass Water Disconnections
