DRAMA: Coast RPC Goes Undercover, Unearths Poor Service Delivery In Police Stations

DRAMA: Coast RPC Goes Undercover, Unearths Poor Service Delivery In Police Stations

Ali Nuno, the new Coast Regional Police Commander, attended the Kisauni police station masquerading as a victim of a violent robbery.

Nuno stated that on February 3, he and a few senior officers, including the Regional Head of DCI and Administration Police, went on a night tour of Kisauni and Nyali sub-counties to check overall policing.

The neighborhood has seen an increase in violent crime, and Nuno, as the new commander, was testing what the police did to respond to such situations.

“Our police officers must be responsive and listening to every report made to them. It doesn’t matter how many cases are made because these help us plan in many ways,” he said later on.

Nuno and his crew were taken aback when police at the Kisauni report office initially refused to record his claims of robbery.

Few days ago, the new Coast Regional Police Commander Ali Nuno visited there posing as a victim of robbery with violence.

When he arrived at the station, police at the Kisauni report office first flatly refused to record his robbery claims.

“At Kisauni, I had difficulties in… pic.twitter.com/uaN18lGaMH
— Francis Muli (@FmuliKE) February 7, 2025

He claimed to have disguised himself as a complainant using several methods.

To highlight his experience, he wrote a note to sub-county commanders expressing his emotions.

He claimed he was astonished when police officials at Kisauni refused to take his statement and attempted to turn him away.

“At Kisauni, I had difficulties in making the report as I was ignored, taken back and forth and turned down. The report officer was watching the news from his phone and did not want to be disturbed.”

“Later he informed us Kisauni was a no-go zone and blamed us for carrying the alleged laptops robbed and money,” he said in the message.

Nuno stated that the report was sluggishly documented at the station, and the victim (Nuno) was chased away and told to return the next day.

The recording officer had no idea who Nuno was in the scenario.

He also stated that the Officer Commanding the Station and the person in charge of the crime desk were present but did not assist in any way.

“When we insisted to be referred we could not get any help and the OCS equally expressed despair. We later introduced ourselves,” the message read.

The entire personnel at the station was stunned and then became friendly, pretending to help.

Unfortunately, it was too late. He gave them a dress down and walked away. Nuno stated that he also attended the Nyali police station, and his experience was different.

He claimed to have encountered four police personnel at Nyali, including a station guard, a cell sentry, and a report office.

He stated that the OCS and orderly officer were both out of the station for work.

“I was received by the report office with courtesy in a humane and empathetic manner. My report was booked at 2216 hours. I found reliable and professional officers and I was really impressed,” he added.

He added that he moved to experience service delivery at the larger stations.

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Nuno is the new Coast RPC, and he is working to handle various crimes that are taking place there.

“Compare the two diverse station experiences both as service delivery points,” he said.

Since then, he has dispatched additional undercover officers to various stations for inspection and input, which will be applied in a variety of ways.

Nuno’s experience is common among Kenyans. Some are mistreated, while others are managed properly.

Inspector General of Police Douglas Kanja stated he had implemented various workshops targeted at changing police attitudes at work.

DRAMA: Coast RPC Goes Undercover, Unearths Poor Service Delivery In Police Stations