NTSA Responds To The Auditor General’s Report On TIMS System
The National Transport and Safety Authority (NTSA) has replied to a recent Auditor General report alleging that the agency lost control of its Transport Integrated Management System (TIMS).
In a statement issued on Wednesday, July 23, the NTSA clarified that it owns the entire intellectual property rights to TIMS, a central platform critical to all of the authority’s digital services.
“In response to media reports that NTSA has no control over its system, the authority wishes to clarify that the system is fully owned and controlled by NTSA, with complete intellectual property (IP) rights vested in the Authority,” the statement read.
This clarification follows a report by Auditor General Nancy Gathungu, who claimed that the authority had outsourced the TIMS system’s main functions to private developers.
— NTSA KENYA (@ntsa_kenya) July 23, 2025
In her 2024 audit report, Gachungu said that TIMS does not have a written contract.
According to the report, the system was migrated to the e-Citizen platform in March 2023, making the NTSA unable to effectively supervise or manage it.
During the audit, Gachungu stated that she discovered that the system is unable to create detailed transaction reports, a complete list of all licensing and registration applications, or predicted revenue.
However, in response, the NTSA stated that its IT infrastructure is based on a Zero Trust Network Architecture, which means that access to the system is limited to authenticated and authorized users only.
According to NTSA, the system is integrated with the eCitizen platform to provide users with a Single Sign-On (SSO) login experience while also facilitating payment processing and revenue reporting.
Despite the fact that e-Citizen handles front-end processes like logins and payments, the NTSA emphasized the importance of backend work.
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Data processing and system operations are carried out within the NTSA infrastructure.
In order to ensure system uptime and security, NTSA claimed that its ICT professionals were exposed to ongoing professional training to keep up with the ever-changing digital landscape.
Aside from the training, the NTSA emphasised the importance of keeping its systems up to date in order to meet the operational needs of the transportation sector and ensure uninterrupted public services.
The TIMS platform is critical because it allows Kenyans to perform vital operations including vehicle registration, driver license renewal, and scheduling vehicle inspections.
NTSA Responds To The Auditor General’s Report On TIMS System
