Fake Online Bus Bookings Scam Passengers During Christmas Rush
Several customers traveling from Nairobi to upcountry for the Christmas vacation reportedly fell victim to fraudulent online Christmas holiday bookings, resulting in losses.
According to media sources, passengers chose to book their tickets online through individuals acting as bus firms on social media platforms, who duped them into paying for the tickets.
The passengers would then show up at the bus company booking offices, ready to proceed to their destinations, only to be told that they had not booked the buses.
The passengers were trapped without a bus to transport them upcountry. Some people find themselves without money and have to hunt for alternative modes of transportation.
Christmas travellers conned:
— Citizen TV Kenya (@citizentvkenya) December 20, 2025
Tens of travellers stranded after being conned online. They were duped while booking buses online. Fake pages were created to lure unsuspecting travellers
A family seeking to travel from Mombasa lost KSh 12,000. Greenline Royal Company warns… pic.twitter.com/v0EoUqeCvu
In an interview with Citizen TV, one of the victims of the online ticket scam recounted how he unknowingly ordered a bus based on an advertisement he saw on TikTok.
“I was travelling and got the number to book for the bus on the internet, the people told me that they were working for the bus company, but I have come to realise that they were not working there,” the victim revealed.
The victim described how he was left bankrupt following the fraudulent online bus booking incident.
“I was scammed of all my money; I was only left with KSh 49,” the man sorrowfully narrated.
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Officials from the bus company have confirmed that six additional passengers have been duped by the man posing as the company on social media.
Officials have cautioned travelers to be wary of online scammers and to exercise caution when booking buses for trips upcountry.
Online scammers posing as bus firms have been reported to be most active on TikTok and Facebook social media sites.
In some cases, the fraudsters are reported to use images of staff members of the bus companies they are masquerading as to gain the trust of unsuspecting passengers.
Fake Online Bus Bookings Scam Passengers During Christmas Rush
